Service centre
To get access to your bluebiz overview, you need to create a login account.
Haven’t created one yet? Use this link to receive an email with instructions. On your bluebiz overview you can find your companies profile, an overview of your earnings and a link to our bluebiz booking tool, where you can book and pay with blue credits.
To log in to your bluebiz account, go to bluebiz.com and click on account. Here you need to submit your user ID. You can either use your password or you can ask for a one-time PIN code.
Make sure your email address or phone number is up-to-date in your personal login account to receive the one-time PIN code.
Access your bluebiz account with either your email address or Flying Blue number. If you use your Flying Blue account to log in, just use the email address linked to your account or your Flying Blue number to access bluebiz. Can't remember which login details you used? Just request your user ID or reset your details and we’ll send you an email with easy instructions.
Did you use your Flying Blue account as your bluebiz login account? You can easily find your Flying Blue number in the emails you’ve received from Flying Blue.
Access to the bluebiz account is limited to the official contact person of the company. This person can view your company’s bluebiz online account overview and transactions at any time. If this person is no longer associated with the company, please appoint a new colleague as the official contact person.
The official contact person is responsible for managing the company’s bluebiz account, including:
Travel agents cannot be assigned as the official contact person for the bluebiz account. This role is reserved for employees of the company.
However, you can authorise your travel agent to request payments using blue credits on your behalf.
DESIGNATE A TRAVEL AGENTTo log in to your bluebiz account, please click here and provide your email address or Flying Blue number. You will receive a message containing a one-time PIN code to verify your identity. Use this code within 15 minutes to access your account and view your membership information, transactions and blue credits. You can also spend your blue credits from here.
Haven't created your bluebiz login account yet? No worries! Just fill in this quick and easy online form, and we'll send you an email with a link to create your login.
It appears that your email address is already associated with an existing Air France, KLM or Flying Blue account. You have two options: you can use your existing account to log in, or you can create a new login to use as your bluebiz login account.
If you have an existing Air France or KLM account, please use your email address to log in and link it to your bluebiz account. If you already have a Flying Blue account, please use your email address or Flying Blue number to log in and link it to your bluebiz account.
If you do not have an existing Air France, KLM or Flying Blue account, simply click 'Create' to create a new login which you can use as your bluebiz login account.
To log in to your bluebiz account, simply use your email address or Flying Blue number on this page. We’ll send you a one-time PIN code to verify your identity, which you can use within 15 minutes to log in. The code will be sent to your email address or phone number, depending on the details saved in your personal login account.
Having trouble logging in? Please ensure that you have entered the correct email address or Flying Blue number, as well as the one-time PIN code provided by the system. If you received a notification stating that your login information is not linked to a bluebiz account, it’s possible that you either used different details to create a login or haven’t created one yet.
If you’re facing another error message, please get in touch with the bluebiz service desk.
CONTACT THE BLUEBIZ SERVICE DESKIf the system shows that your login details are not associated with your bluebiz account, it means that you may have used incorrect information. In this case, you have two options. Firstly, you can request your user ID. The system will then send a message to the email address associated with your login account. Alternatively, you can reset your user ID. You will then receive an email with instructions to create new login details.
To clarify, there are multiple users who have registered a login using the same email address as you have just entered. As a result, the system is unable to confirm your identity and is requesting that you log in with your Flying Blue number. This will allow us to uniquely identify you. Kindly enter your Flying Blue number to access your account.
If you can’t recall your bluebiz login details, you can request your user ID. The system will then send a message to the email address that is associated with your bluebiz login account.
Request your user IDTo create a new bluebiz login account and stop using your current login, please use this form. The system will send you an email with instructions to set up your new bluebiz login account.
Reset your user IDTo update your membership information, such as the company name and address, as well as the details of the current contact person, fill out the form in the service centre.
We will process the update within three business days.
CHANGE YOUR MEMBERSHIP INFORMATIONYou can assign a new contact person for your bluebiz account via a form in the online service centre. Keep in mind that the designated person must be an employee of the company, as it is not allowed to assign someone outside of the company.
We will process the update within one business day. The account details and an invitation to create login details will be sent in an email to the new official contact person.
ASSIGN A NEW CONTACT PERSONIf you want to assign a second contact person for your bluebiz account, fill out this form here. Remember that the designated person must be an employee of the company, as it’s not allowed to assign someone outside the company. It’s important to note that the second contact person will receive bluebiz communication but will not have access to the bluebiz account. However, they will be authorized to contact our service desk in case of any urgent queries.
By adding a second contact person, you can ensure that there is always someone available to manage your company's bluebiz account, even when you’re out of the office for an extended period.
We will process the update within one business day.
ADD A SECOND CONTACT PERSONWhile the second contact person won’t have access to the bluebiz account, they will receive bluebiz communication via email.
Yes, you can download your transactions from your online bluebiz account overview. You can select transactions by year (going back up to three years) and download them in PDF format.
To retrieve your bluebiz number, check your email correspondence from us, as your number is mentioned in every email we send you. If you still can’t locate it, you can request a copy of your bluebiz number here.
If your company no longer exists and you have a bluebiz account, please contact the bluebiz service desk here.
We’re sorry you no longer want to participate in the bluebiz programme. To close your bluebiz account, please contact the bluebiz service desk here. Your blue credits will remain valid for up to 8 months after you terminate your membership. The sytem will automatically set the deregistration day to the last date of the respective month.
