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Book flight-related services

Use your blue credits to buy flight-related services. Flight-related services can be either selected during the reservation process or added later to an existing reservation.

Flight-related services can only be added to bookings with Air France and/or KLM operated flights. You can only book and pay with blue credits for flight-related services until the check-in opens (30 hours before departure or 24 hours before departure for flights from and to the US).  

How to add flight-related services to an existing reservation? 

Before booking flight-related services, ensure that your bluebiz number is already included in the reservation. Without it, blue credits will not be available as a payment option.

  1. Log in to your bluebiz account and go to the ‘Manage your trips' section.
  2. Choose either Air France or KLM.
  3. If your reservation isn't visible, click on ‘Add a booking’. If you're traveling, choose ‘For myself’ and add your booking code. If you're booking for someone else, choose ‘For someone else’ and add their booking code and last name.
  4. In the 'Your Bookings' section, you can choose flight-related services to add to each flight segment of your reservation.
  5. Proceed to the payment step.
  6. Blue credits will be available as a payment method. Select them and click ‘Continue to payment’. Once the payment is confirmed, you'll receive a notification.

Essential details about flight-related services

Only specific services, such as baggage, seat selection, meals, comfortable seating, and lounge access, can be added to the reservation. It is important to note that services like insurance, SAF or the CO₂ Impact Programme are not available for bluebiz and cannot be added to the booking. To see a complete list of flight-related services, please refer to the information below.

Flight-related services available with blue credits:

Baggage
If you would like to exceed your baggage allowance, you can purchase a baggage option with blue credits for extra checked-in baggage.

Select your seat
Do your travellers prefer a window or an aisle seat? If you would like to select a specific seat, choose from a larger seat selection, or make sure you can sit next to your travel companions, we recommend that you book your seat in advance.

Meals
Want to enjoy a taste of fine cuisine during your flight? On long-haul flights in Premium Economy and Economy Class, we offer you the possibility of buying an ‘A la carte’ meal with blue credits.

Lounge access
The airport is the starting point of every journey. If you would like to begin your trip with comfort, you can use your blue credits to pay for Air France lounge access at Paris-Charles de Gaulle and Paris-Orly 3, or at the non-Schengen KLM Crown Lounge at Amsterdam Airport Schiphol. 

Economy Comfort on KLM flights
Feel the difference of a more comfortable seat in Economy Comfort. A seat in this zone has up to 10 cm (3 inches) extra legroom compared to a regular Economy Class seat. And the seat reclines twice as far.

Change & Fly
Recently we introduced more eligibility in the Economy Light and Basic fare with a new paid option called Change & Fly. This allows the possibility to make one change in your booking up to 14 days before departure for passengers holding these fares on an eligible flight. As from June 2026 your company can also use blue credits for this optional feature.

Frequently asked questions

You cannot combine blue credits with any other form of payment. This means that if you wish to purchase a ticket with blue credits, you will have to use them to pay for the entire ticket price, including taxes and surcharges.

You can only book and pay with blue credits for flight-related services and upgradesuntil the check-in opens (30 hours before departure or 24 hours before departure for flights from and to the US).  

The airport is the starting point of every journey. If you would like to begin your trip with comfort, you can use your blue credits to pay for Air France lounge access at Paris-Charles de Gaulle and Paris-Orly 3, or at the non-Schengen KLM Crown Lounge at Amsterdam Airport Schiphol. 

In most cases, you can directly purchase lounge access when booking your ticket, via My Booking or My Trip, or during check-in. Please note that the lounge option is subject to the availability of seats in the lounge.

Add lounge access to an existing reservation

If you have booked your ticket through a travel agent, they can request payment in blue credits and upgrade your cabin class using the bluebiz designated travel agent service. If you haven't yet authorised your travel agency, you can find all the necessary information here.

Was the ticket booked online? It is possible to upgrade the seat with blue credits from the time of booking until the check-in opens. However, please note that it is only possible to buy an upgrade if your ticket allows for a change or upgrade.

The complete amount, including fare difference and applicable penalty fees, must be paid with blue credits, and it is not possible to combine them with any other form of payment. Payment with blue credits is subject to published rates.

It is important to remember that upgrades with blue credits can only be purchased online if the ticket has not been reissued before and all flights in the reservation are operated by Air France and/or KLM. Refer to the ticket confirmation to check the operating carrier. Some fares may be excluded and cannot be upgraded online.

Book an upgrade online

You can change your flight(s) and pay with blue credits if your ticket allows for a change, the ticket is issued online by Air France or KLM, the change can be done online, the ticket hasn't been reissued before, and if all the flights in the reservation are operated by Air France or KLM.

The complete amount, which includes the fare difference and applicable penalty fees, must be paid with blue credits. Payment with blue credits is subject to published rates. You can check the operating carrier by referring to the ticket confirmation.

If your ticket was booked through your travel agency and you wish to change your ticket, please contact your travel agency. If you have booked directly online with Air France or KLM and the option to pay for the change with blue credits online is unavailable, please contact Air France KLM Customer Service for assistance with the change. Important to note that in these cases changes cannot be paid for with blue credits.

Change a reservation

We apologize for any inconvenience you may have experienced while trying to make a reservation online. Here are the most common things that may occur:

  • Blue credits will not show if you use a personal login account that is not linked to your bluebiz login account. If you have forgotten your bluebiz login account details, you can request them here.
  • Blue credits will not show if you have not selected the bluebiz account at ‘Your corporate contract’ on the airline homepage when booking a ticket.
  • Flight-related services that are not available for bluebiz, such as insurance or the CO₂ Impact Programme, cannot be added to the booking.
  • You have added a voucher or discount code. Vouchers or discount codes cannot be combined with blue credits.
  • Changing or upgrading a reservation or adding flight-related services can only be done if the check-in has not yet opened (30 hours before departure or 24 hours before departure for US flights).
  • Changing or upgrading a reservation is only possible if your ticket has not been reissued before and all flights in your reservation are operated by Air France and/or KLM.
  • Insufficient balance. Your bluebiz account balance must be sufficient to cover the full ticket price.
  • Inclusion of minors in the reservation.

Extra information for changes and upgrades

If you purchased your ticket through a travel agency, travel agent, online ticket provider, or another third party, you cannot change your reservation with blue credits online. However, your travel agent can request a payment in blue credits for upgrades via our designated travel agent service. To learn more about this service or assign your travel agent, click here. 

Your travel agent cannot request a payment in blue credits for changes, please consult your travel agent for the change with another form of payment. 

If you continue to experience issues, please contact our bluebiz service desk for further assistance.

To ensure that blue credits appear as a payment option, please note the following:

  • Blue credits will not show if you use a personal login account that is not linked to your bluebiz login account. If you have forgotten your bluebiz login account details, you can request them here.
  • You must select your bluebiz account at ‘Your corporate contract’ on the airline homepage when booking a ticket.
  • Your bluebiz account balance must be sufficient to cover the full ticket price.
  • Flight-related services that are not available for bluebiz, such as insurance or the CO₂ Impact Programme, cannot be added to the booking.
  • When upgrading or changing your reservation, please keep in mind that this is only possible if your ticket has not been reissued before and all flights in your reservation are operated by Air France and/or KLM.
  • Changing or upgrading a reservation or adding flight-related services can only be done if the check-in has not yet opened (30 hours before departure or 24 hours before departure for US flights).
  • Vouchers or discount codes cannot be combined with blue credits.
  • Minors cannot be included in the booking.

If you plan to book flight-related services, an upgrade, or change your flight, please make sure your bluebiz number is already in the reservation. Without it, blue credits will not be available as a payment option.

Extra information for changes and upgrades

If you purchased your ticket through a travel agency, travel agent, online ticket provider, or another third party, you cannot change your reservation with blue credits online. However, your travel agent can request a payment in blue credits for upgrades via our designated travel agent service. To learn more about this service or assign your travel agent, click here.

Your travel agent cannot request a payment in blue credits for changes, please consult your travel agent for the change with another form of payment. 

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Programme rules

Just like any other program, bluebiz has its own set of rules.

Account

Check your activity and balance via your bluebiz online account overview.

Earning

Blue credits are like cash and deliver instant savings on your company's travel budget.

Spending

Use your blue credits for tickets, upgrades and flight-related services.

How can we help you?

If you need assistance or have any questions, please don't hesitate to contact our service desk team. We are happy to help you!

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